Meeras-Closet Privacy Policy

Last Updated: October 26, 2023

1. The Information We Collect

To provide you with the best shopping experience and service, we collect various types of information:

Information You Provide Directly:

• Identity & Contact Data: Your name, email address, phone number, and shipping/billing addresses when you create an account, place an order, or subscribe.
• Financial & Transaction Data: Details related to your purchases and payment methods. Note that credit card information is processed securely by third-party payment gateways and is not stored directly on our servers.
• Communication Data: Records of your interactions with our customer service via email, chat, or social media.

Information Collected Automatically (Technical Data):

• Usage Information: Details about how you browse our website, including pages viewed, products clicked, and time spent.
• Device Information: Your IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience. (Refer to our separate Cookie Policy for more details).

2. How We Use Your Information

Your data helps us bring Meeras-Closet closer to you. We use your information for the following purposes:

• Order Fulfillment & Service Delivery: To process your purchases, arrange for shipping of your orders, and manage returns or exchanges.
• Personalization & Marketing: To tailor your shopping experience and send you updates about new arrivals, sales, and special offers (with your consent).
• Customer Service: To create and manage your account, respond to your inquiries, and provide support.
• Website Improvement & Analytics: To analyze customer behavior and continually improve our website’s functionality and product range.
• Security: To detect and prevent fraudulent transactions and ensure website security.

3. Sharing Your Information

We value your privacy and do not sell your personal information. We share your data only with trusted partners essential for running our business:

• Service Providers: Including Payment Processors, Logistics & Delivery Partners, and Marketing & Analytics Providers.
• Legal Obligations: If required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred, ensuring appropriate safeguards are in place.

4. Data Security & Retention

We implement robust technical and organizational security measures, including encryption and secure servers, to protect your information against unauthorized access, loss, or disclosure. We retain your data only as long as necessary to fulfill the stated purposes or as required by Indian law (like the DPDP Act) and other regulations.

5. Your Data Rights

As a valued customer, you have rights concerning your personal data. You can exercise these rights by contacting our Grievance Officer:

• Access & Correction: Request a copy of your data or ask us to correct inaccurate information.
• Erasure / Withdrawal of Consent: Request the deletion of your data or withdraw your consent for its processing.
• Marketing Opt-Out: Easily unsubscribe from our marketing emails at any time.

6. Children's Privacy

Our website is intended for a general audience and is not directed at children under the age of 18. We do not knowingly collect personal data from individuals under 18.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

8. Contact Us & Grievance Officer

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: