Meera's Closet Refund & Exchange

Last Updated: December 18, 2025

1. Return & Exchange Eligibility Window

We offer a customer-friendly policy for all domestic orders within India:

• Return/Exchange Request: You must raise a request within 7 days of your order delivery date.
• Initiation: All requests must be sent via email to our dedicated returns team at returns@meeras-closet.com.
• Late Requests: Requests submitted after the 7-day window will unfortunately not be eligible for processing.

2. Conditions for Acceptance

To ensure a smooth return process, the item must meet these criteria:

• Condition: The item must be unused, unworn, unwashed, and undamaged. We cannot accept items with makeup stains, perfume odors, or visible signs of wear.
• Original State: The item must be returned in its original packaging, including poly bags and protective coverings.
• Tags: All original product tags and labels must remain securely attached.
• Proof of Purchase: Please include a copy of your original invoice inside the return package.

3. Items Excluded from Return

The following items are Final Sale and cannot be returned or exchanged:

• Custom-made or altered garments specifically requested by the customer.
• Items purchased during Clearance Sales or Festive Flash Sales (50% off or more).
• International Orders (shipped outside of India).
• Accessories and jewelry due to hygiene reasons.

4. Refund Method and Processing

• Standard Refund: For size issues or change of mind, the refund is issued as Store Credit (Gift Voucher). This voucher is valid for 6 months for any future purchase.
• Defective/Damaged Items: If you receive a damaged product, we offer a full refund to your original payment source.
  • Mandatory: An unboxing video is required to claim a refund for defective or damaged items.
• Processing Time: Once your return reaches our warehouse and passes Quality Check (QC), your store credit or refund will be processed within 5-7 business days.

5. Exchange Process (Size Issues)

• Limit: An order is eligible for a size exchange only once.
• Availability: If the required size is out of stock, we will issue Store Credit instead.

6. Shipping Costs

• Our Error: If we sent the wrong item or a defective product, reverse pickup is Free.
• Size/Preference: For standard exchanges, the customer is responsible for return shipping costs (subsidized pickup may be available upon request).

7. Contact for Refund and Exchange

To initiate a return or if you have any questions, please reach out to us: